- 1) What is my order status?
- You can check the order status in My Account by logging in with your Username and Password.
Note: Your Username is your email and pw is your last name and zip code
- 2) Where do you ship from and How do you ship?
- We have our Shipping Warehouse in Singapore & India. We will ship either from Singapore or India (depending on stock availability). We would be shipping by Singapore Local Post (Singpost) or India Post Service (EMS), both these shipping methods would be delivered in your country by your local postal service (USPS if you are from USA or Royal Mail if you are from UK).
- 3) Do I get tracking number?
Yes, you will get tracking number which is provided to you within 48 hours of your payment. You can track the shipment on www.17track.net or your local country post office website (www.usps.com for USA or www.royalmail.com / www.parcelforce.com for UK etc...)
Average delivery time for shipments is 7-12 working days.
- 4) Do you provide delivery via ordinary post (non signed for services)?
- Yes, we can ship by Ordinary Post (Non Signed for Services) where in you do not have to signed for while receiving shipment however this service is very slow and average delivery time is between 12 – 25 days for delivery.
- 5) How secure is this website?
- We are using SSL Encryption (Secure Socket Layer) on this website with 256 bit encryption. This technology encrypts all communication between the sites secured pages and your computer making it safe to submit personal and credit card information.
- 6) What is the mode of payment accepted?
- Credit Card
- 7) Why is the price written per pill is low then what ordered?
- The price listed is for the highest quantity ordered. Higher the quantities lower the cost. For eg. Per pill cost for 720 pills will be lower then Per Pill cost for 180 Pills
- 8) How do I place an order?
- You can place the order online on this website using My Account.
- 9) What if my order is delayed or confiscated by customs?
- We will provide Free Reshipping if your order does not reach you for any reason.
- 10) My shipment shows “inbound into customs” since last 4 days, what do I do?
- Do not worry, sometimes it takes longer for shipment to get cleared from customs. Usually shipment is in customs for 2-5 days and then it gets handed over to your local post office for delivery. However in worst case scenario if there is no movement from customs even after 7 days then we will provide FREE RESHIP of your order.
- 11) I checked my tracking number but it shows no tracking status on tracking website?
- Kindly allow 48-72 hours for tracking number to get updated on tracking website. Please note that we are using local postal services to ship your shipment and hence they have their own processes, local post is usually not as fast as courier companies and hence there will be some delay in tracking numbers showing up on tracking websites.
- 12) Do you Provide Cash on Delivery?
- No, Sorry, we do not provide Cash on Delivery Services.
- 13) Can you deliver it by Express Courier Service?
No, Sorry, we cannot ship via any Courier Service except local post because courier companies would ask for prescription to be shipped along with order. Moreover they also ask for various other set of documents which are time consuming and eventually delays the process of shipping.
Sending shipments by Local post Is the most efficient and cost effective way of sending these shipments in Discreet Manner.
- 14) Why has my order status not changed inspite of me providing the credit card details?
We process your credit card payments offline as our merchant processor is offline. It takes anywhere between 12 to 24 hours for us to report from our merchant after which we change the status of your orders.