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Shipping Policy

Shipping policies

All orders are processed within 48 hours of placing the order and confirmation of payments. Orders placed on Saturday, Sundays, and Holidays will be processed on the next business day. Our customer support department will send you an e-mail instantly after the product is shipped through our Shipping Department. We assure that you would receive the orders within the time limit. In the unlikely event of not receiving the parcel within the stipulated time, contact us ASAP. We will reship the products IF the mistake is from our side (Please refer our Refund Policy)

Shipping Methods

  • Order must be shipped only to a physical address where there would be someone to receive the shipment.
  • EMS Express Shipping takes 6-12 days to deliver the shipment depending on the destination country.
  • Standard Shipping takes 12-21 days to deliver the shipment depending on the destination country.
  • We don’t take any responsibility for incomplete or misdirected address entered by the customer. We strongly recommend rechecking the entered address before sending it to us.
  • Customers need to save this email as they can revert to this email in case of late delivery or to contact customer support for any query.

Shipping FAQs

What is the difference between Registered Shipping and Express Shipping?

Registered Shipping takes 12-21 days for delivery depending on the destination country. Tracking number of Registered Shipping usually takes longer to get updated on the tracking website as compared to Express Shipping. Express Shipping is much faster compared to Registered Shipping and Tracking Numbers can also be tracked at every step which is not the case in Registered Shipping. Registered Shipping can be tracked only twice, once when it leaves India/Singapore and second when it reaches destination country.

How can I keep a track on my order?

Every package that is shipped by the Supertramadol.com has a unique tracking number given by the Shipment Company and can be tracked with it on the tracking website. You can either track them on http://ipsweb.ptcmysore.gov.in/ipswebtracking/ or http://www.17track.net/index_en.shtml. You can also track shipment on your local post office website.

When should i start Tracking my Shipment on Tracking Website ?

In case of Express Shipping, you can start tracking your shipment after 3-4 days after you have received tracking number of your shipment from our customer support team. In case of Registered Shipping Option, it takes 4-5 days for tracking numbers to go live on tracking website and hence we suggest you to track it after 4-5 days only.

Can you guarantee the privacy of my order?

We value your privacy- Medicines that you order will have a discreet packing, even the person delivering the packet will be unaware of its content.

Will my shipment get stuck in Customs?

Our success rate generally is above 95% due to the discreet manner in which your shipment is packed however if in case your order gets stuck in customs, we will provide you Free Reshipping by Standard Mail.