- All orders are processed within 24 hours of placing the order and confirmation of payments.
- Orders placed on Saturday, Sundays, and Holidays will be processed on the next business day. Our customer support department will send you an e-mail instantly after the product is shipped through our Shipping Department. We assure that you would receive the orders within the time limit (8-14 business days). In the unlikely event of not receiving the parcel within the stipulated time, contact us ASAP. We will reship the products IF the mistake is from our side (Please refer our Refund Policy).
- No orders will be re-shipped in case if the order is showing as DELIVERED on the respective countries postal service websites or on www.17track.net.
RESHIP POLICY (OVERSEAS) AND (US TO US):
Please note we will do a reship only :
- If the tracking status of a package does not go live or does not show any movement on the tracking website after 14 business days from the date of the shipping.
- If the contents of the package have been damaged in transit. Customer has to email a clear and complete picture of the package displaying the Label with the tracking number as well as a separate picture of the contents of the package to : [email protected]
- If the package status on the tracking website is clearly showing lost in transit after 7 working days from the date of customs clearance.
- If quantity received is incorrect or incorrect brand received; complaint has to be sent to us within 7 days from the date of delivery of the order. Customer has to email a clear and complete picture of the package displaying the Label with the tracking number as well as a separate picture of the contents of the package to : [email protected]
NOTE : No refunds or reships will be processed for any complaints received after 7 days from the delivery of the order.Shipping Methods
- Order must be shipped only to a physical address where there would be someone to receive the shipment.
- Standard Shipping takes 8-30 days to deliver the shipment depending on the destination country.
- We don’t take any responsibility for incomplete or misdirected address entered by the customer. We strongly recommend rechecking the entered address before sending it to us.
Shipping FAQsHow can I keep a track on my order?
Every package that is shipped by the Supertramadol.com has a unique tracking number given by the Shipment Company and can be tracked with it on the tracking website. You can either track them on http://ipsweb.ptcmysore.gov.in/ipswebtracking/ or http://www.17track.net/index_en.shtml. You can also track shipment on your local post office website.
In case of Express Shipping, you can start tracking your shipment after 3-4 days after you have received tracking number of your shipment from our customer support team. In case of Registered Shipping Option, it takes 4-5 days for tracking numbers to go live on tracking website and hence we suggest you to track it after 4-5 days only.
We value your privacy- Medicines that you order will have a discreet packing, even the person delivering the packet will be unaware of its content.
Our success rate generally is above 95% due to the discreet manner in which your shipment is packed however if in case your order gets stuck in customs, we will provide you Free Reshipping.